Right of withdrawal – KENSONS for dogs Straight to the content

Right of withdrawal

Right of cancellation
Instructions on cancellation & cancellation form
Consumers have a right of cancellation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Right of cancellation
Right of cancellation
You have the right to cancel this contract within 30 days without giving a reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Andrea Seitz, KENSONS for dogs, Willi-Lauf-Allee 8, 50858 Cologne, Germany, Tel.: +49 2 21 / 50 60 650, email: info@kensons .de) of their decision to withdraw from this contract by means of a clear statement (e.g. an e-mail or a letter sent by post). You can use the attached model cancellation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
The right of withdrawal is excluded for goods that were manufactured according to the customer's special wishes (e.g. personalized products, custom-made products).

Consequences of the revocation
If you revoke this contract, we have to repay all payments that we have received from you - excluding the delivery costs - immediately and at the latest within fourteen days from the day on which the notification of your revocation of this contract has been received by us. For this repayment we use the same means of payment that you used in the original transaction. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General information
1) The goods must be returned in an unused, undamaged and clean condition. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect, otherwise we will not be able to accept them.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
Andrea Seitz
KENSONS for dogs
Willi-Lauf-Allee 8
50858 Cologne
E-Mail: info@kensons.en
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable

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